Last Updated: February 20, 2019
Personal information identifies or describes a person or can be directly linked to a specific individual. Examples of personal information include, but are not limited to, a person’s name, date of birth, login name and password, mailing address, billing address, telephone number, email address, credit or debit card number, security code and expiration date, photo, and information related to a customer’s location.
1. Information You Provide
We collect information that you provide, such as when you create or update your retailcomm account; submit payment data (i.e., bank account/routing number); request services through the Sites; contact us, including for customer support; submit comments to us; subscribe to an email newsletter or email alerts; or participate in a survey, poll, blog, or live chat.
2. Information Created When You Use Our Services
We also track activity and function of the Services in the form of log files on web servers. These logs are analyzed by third-party statistical analysis software solutions, such as Google Analytics, to provide visitor activity trend data. The information inside the log files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, pages viewed, the number of clicks, crashes, and other system activity.
3. Information From Other Sources
We also collect information from third parties, including insurance providers; financial services providers; publicly available sources; and marketing service providers. We may combine the information collected from these sources with other information in its possession.
How We Use Your Information
1. Personal Information
The personal information you voluntarily provide will be used to provide reliable and convenient delivery of the Services; to personalize, maintain, and improve our products and services; to provide customer support and respond to your requests; and to analyze usage and activity trends. We also use the information we collect to enhance the safety and security of our users; for research, testing, and development; and to perform internal operations necessary to provide our services, including troubleshooting. We may use this information to inform you of services, promotions, or other news that may be of value to you. This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings. We do not sell, trade, or rent your personal information to third parties for third party direct marketing purposes, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information.
We occasionally hire other companies to provide limited services on our behalf, such as processing monetary transactions (e.g., credit card transactions, making payments to you, etc.), sending emails, or answering customer questions about the Services. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or communications we receive from your interactions with our clients and vendors to provide you with personalized advertising on social media channels operated by Facebook, Google, Instagram, LinkedIn, and/or Twitter where you are a registered user of such services. We do this using Facebook Customer Audiences, Google Customer Match, Instagram, LinkedIn, and/or Twitter respectively. Where you are a registered user of a social media platform service, such as Facebook or Google, we may use your email address to enable Facebook and Google to find other registered users of their services that share similar interests to you. Please note that such activity is also subject to the privacy choices you have elected to make on such services. Those companies may be provided (either by us or directly by you) with the personal information they need to deliver the service for which they are hired. We require these companies to maintain the confidentiality of the information they receive, and prohibit them from using the information for any other purpose.
2. Log Activity for Statistical Analysis
Aggregate data is statistical information that is derived from collective data that relates to a group or category of persons. Aggregate data reflects the characteristics of a large group of anonymous people. We may use aggregate data and provide aggregate data to others to generate statistical reports for the purpose of managing and improving our operations. The data gathered is used to better organize information contained on the Sites and to improve the overall user experience. This information is used to analyze trends, administer the Sites, track user’s movement around the Sites, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable. This information is not used to identify our visitors on an individual level.
Cookies and Third Party Technologies
We may also use web beacons in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened. We may also employ web beacons from third parties to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. Other than our service providers providing services on our behalf, we prohibit third parties from using web beacons on the Sites to collect or access your personal information.
If you have Adobe Flash installed on your computer and you use some of this website’s audio or video players, Google Analytics may try to store additional cookies on your computer. This type of cookie is known as a Local Shared Objector Flash cookie. This cookie helps analyze the popularity of media files. This cookie can count the total number of times each file is played. Adobe’s website offers tools to control Flash cookies on your computer. These cookies can be controlled manually by visiting the Adobe website.
If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the Sites. However, this can affect how you are able to interact with the Sites as well as other websites. This could include the inability to login to services or programs, such as logging into your account. By using the Sites, you consent to the collection and use of information as described above.
Information Sharing and Disclosure
Some of our products, services and features require that we share information with other users. We may provide information to our vendors, consultants, marketing partners, research firms, and other service providers or business partners to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services. We may share your information with law enforcement officials, government authorities, or other third parties if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or to protect our rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of the Services. We may share your information other than as described in this policy at your request or if we notify you and you consent to the sharing.
We may provide you with links to other websites not associated with retailcomm, such as social media sites. If you follow these links, you are leaving the Sites and are subject to the privacy policies of those websites. Note that the links we provide to outside websites are offered for convenience. We take no responsibility for outside websites’ content or policies.
Information Retention and Deletion
We are committed to the security of your personal information. We, together with our service providers, store your personal information on computer servers that are located in secure, controlled facilities. The servers are designed with software, hardware, and physical security measures in place intended to prevent unauthorized access. Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.
We retain your information while your account remains active, unless you request deletion of your information or account. We may retain information after account deletion: in aggregated and/or anonymized form; if we are required to by applicable law; if there is an unresolved issue relating to your account; or if it is necessary for legitimate business interests.
Choice and Transparency
We provide means for you to see and control the information that we collect. You may opt out of receiving emails and other messages from us by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts or information about your account.
If you wish to be informed what personal data we hold about you, or if you want it to be removed from our systems, please contact us at firstname.lastname@example.org.
In certain circumstances, you have the following data protection rights:
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your personal data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
Children’s Online Privacy Protection Act
We support and comply with the Children’s Online Privacy Protection Act and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 13 may not use the Services.
Complaints and Dispute Resolution
13810 Welch Road
Dallas, TX 75244